- From Monday to Sunday
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item is damaged or not in its original condition, we may not be able to process your return. Please inspect your order upon receipt and contact us immediately if the item is defective or if you received the wrong item.
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions.
Customers are responsible for paying the return shipping costs unless we have agreed otherwise. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, so it is important to ensure it is properly shipped back to us.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay.
Some items are non-returnable, including items marked as final sale or clearance. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide you with the necessary information regarding the returnability of specific items.
If you have any questions about our Return and Refund policy or need assistance with your return, please reach out to us via email at [email protected]. We are here to help and will respond to your inquiries as quickly as possible.
